We are committed to protecting your privacy and personal data. Therefore, we use your personal data strictly within the legal limits of the applicable data protection laws, i.e. the General Data Protection Regulation (GDPR) and other applicable legislation. With this privacy policy, we inform you of the personal data we collect when you use our services.

Personal data is processed on the following legal bases: Article 6(1)(b) GDPR (performance of a contract) for Sections 3, 4, and 5; Article 6(1)(f) GDPR (legitimate interests) for Sections 2 and 7. The legal basis for Section 8 (Google Analytics) is stated in that section.

1. Data controller/Contact

The data controller is: InstaText d.o.o., Tehnološki park 21, 1000 Ljubljana, Slovenia ([email protected]).

2. Automatic data collection via website access

When you access our website, your device automatically transmits certain data for technical reasons. The following data is stored separately from any other data you may transmit to us:

– Date and time of access
– Browser type and version
– URL of the website visited prior to ours
– Amount of data sent
– Requesting domain
– Notification of successful data retrieval
– Shortened/anonymized IP
– Full IP address (for a maximum of 30 days)

This data is stored for purely technical reasons and is never associated with any particular individual. The data about website access is used for error analysis, ensuring the security of the systems, logging of access to paid services (e.g. InstaText One), and to improve our text improvement service.

3. Texts and improvements

When you use our text improvement service, you transfer the texts you want to improve to our servers. When using InstaText services, the texts you submit and their improvements are never stored and are only used to the extent necessary to create the improvement. We do not use your texts to improve the quality of our services, nor are they used in anonymised or aggregated form.

While your texts are processed securely and deleted immediately, we recommend not including personal data of third parties in texts you submit for improvement.

4. Account registration

When you create an InstaText account, the following personal information is stored and processed for the purpose of providing you with the service. This applies to all users, including those on the free plan:

– Email address
– First name, last name

Your account data is retained for the duration of your active account. You may request deletion of your account at any time by contacting us at [email protected].

5. Performance of contract – InstaText One Subscription

When signing up for InstaText One, the following personal information is stored and processed for purposes of billing and contract fulfilment:

– Email address
– Payment details

In order to process payments, we pass on the email address and payment details to our payment service provider: Paddle.com Market Ltd, Judd House 18-29 Mora Street, London, EC1V 8BT, United Kingdom (Company no.: 08172165). Any additional billing information (name, address, VAT number) is collected directly by Paddle and only if you choose to provide it.

Paddle.com is registered as an Authorised Electronic Money Institution with the FCA. Paddle is a UK-based company. Transfers of personal data from the EU to the UK are covered by the European Commission’s adequacy decision for the United Kingdom (Article 45 GDPR). Account and billing data is retained for the duration of your active account; financial records are kept for as long as required by applicable accounting law.

6. Cookies

We use “cookies” to provide you with a wide range of functionalities and enhance your user experience. If you do not wish to receive cookies, you may deactivate cookie storage on your computer by changing your browser settings accordingly. Please note that the proper functioning of the website may be impaired and the range of functionalities may be limited if you deactivate cookies.

In particular, we are using the following cookies:

– Cookies to store your preferred languages and custom settings
– Cookies to store your InstaText One login information (if you have subscribed to InstaText One)
– Cookies with an individual identifier to re-identify your browser (please refer to the “Pseudonymous user profiles” and “Google Analytics” sections for further details)

7. Pseudonymous user profiles

We use a cookie to re-identify your browser and to generate pseudonymous user profiles. Such profiles are used to store certain non-personal technical information on your use of our service (such as your preferred language). We use this data to improve our text improvement service and to get statistical insights on the use of our service. You have the right to object to this processing at any time (see Section 9).

8. Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics uses cookies to analyse your use of the website. The information generated (including your truncated IP address) is transmitted to Google’s servers in the USA. Google uses this information to compile reports on website activity and provide related services. We use Google Analytics with the IP anonymisation function, which shortens your IP address before transmission for users accessing our website from the EU/EEA.

You can find detailed information about how Google uses your data in Google’s privacy policy.

You may deactivate Google Analytics with a browser add-on available at tools.google.com/dlpage/gaoptout.

Google is certified under the EU–US Data Privacy Framework (DPF). Where personal data is transferred to the United States in connection with Google Analytics, such transfers are based on the European Commission’s adequacy decision under Article 45 GDPR. Where applicable, Standard Contractual Clauses (SCCs) also apply. Legal basis: Article 6(1)(f) GDPR (legitimate interests in understanding and improving the use of our service). You have the right to object to this processing at any time.

9. Your rights

You have the following rights under applicable data protection law. To exercise any of them, please contact us at [email protected] or at the address in Section 1.

– Right to confirmation and right to information – we will be happy to confirm whether we process your personal data, what data it is and for what purpose it is processed.
– Right to rectification – if the data we store is incorrect, we will of course be happy to correct it.
– Right of erasure – if you want your personal data to be deleted, we will, as far as legally possible, comply with your request. If data must be kept for legal reasons, it will be blocked. The data is then no longer available for further use.
– Right to restriction of processing – should you wish to restrict use, we will, as far as legally possible, comply with your request.
– Right to data portability – you may request your personal data in a structured, commonly used, machine-readable format.
– Right to object – where processing is based on our legitimate interests, you have the right to object on grounds relating to your particular situation. We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds which override your interests, or for the establishment, exercise, or defence of legal claims.
– Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint to a supervisory authority about the processing of your personal data.

10. Changes to privacy policy

We reserve the right to modify this privacy policy. The current version is always accessible on our website at www.instatext.io.

This version corrects and clarifies the previous policy to more accurately reflect InstaText’s data processing practices. No new processing activities have been introduced.

Last updated: 5 March 2026