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Frequently asked questions

FAQ

General

  • InstaText is a user-friendly writing and editing tool that focuses on rewriting your text so that you are understood and perceived as a professional. InstaText improves styling and word choice, corrects grammatical errors and enriches your content to make it more readable and understandable.

  • InstaText uses artificial intelligence and language technologies to generate recommendations and ideas on how to improve the text. The user interface in the browser allows you to easily accept and reject individual suggestions. It is very easy to use. See How to use for more details.

  • InstaText is an AI-powered writing assistant that can serve you as a very productive proofreader and editor. Some benefits according to experienced users are:

    • Improve my texts interactively and in real time.
    • Express my ideas clearly and concisely.
    • Boost my confidence and speed up my writing.
    • Improve my writing skills.

  • InstaText goes far beyond grammar, spelling and punctuation correction. It offers much more and deeper ideas for text improvement than grammar checkers. If necessary, sentences are completely rewritten and improvements are suggested based on the broader context of the topic. Read more in the article How InstaText differs from grammar checkers.

  • Yes. It is called InstaText Extension and allows you to use InstaText seamlessly within your apps without having to copy or paste anything.

  • InstaText helps people become more successful by improving their written communication. It is especially useful for academic writing, business proposals, copywriting, marketing materials, and revising translations. People also use InstaText for important emails and other important English texts.

Why InstaText

  • Where clarity and conciseness are very important, InstaText adds tremendous value. It helps you make your text easier to read and understand. Many researchers have confirmed that InstaText has helped them to significantly increase acceptance rates and shorten the time to publication.

  • Effective written communication is the key to success. InstaText helps you communicate clearly and effectively so that you are understood. InstaText rewrites your text to the level of a native speaker who is highly competent in written communication in English.

  • Using InstaText is the most productive way to proofread and edit. The editing stage of the writing process is where InstaText is particularly useful. And, as any experienced writer will tell you, the editing is the key to success.

  • InstaText makes your texts sound better. It helps you proofread and edit all kinds of content: blog posts, websites, whitepapers, etc. The browser extension is available on all major social media platforms, making your writing stand out. InstaText will boost your productivity.

Subscription information

  • We accept payments by credit card and PayPal. Team plans can also be paid by wire transfer.

  • Sure, you can cancel your subscription at any time. Your subscription will continue until its expiration date and there will be no further charges. You can cancel your subscription in your profile or simply contact our support team.

  • You will receive an invoice by email immediately after your purchase. You can enter the details of your company or institution (click on the link "Add VAT/GST number"). You can also edit your invoice online later.

  • Yes. But if you don't want your subscription to renew, you can cancel it at any time - of course, your subscription will continue until its expiration date. Our online reseller and merchant, Paddle.com, handles order-related inquiries.

  • Yes! We offer volume discounts on annual plans. We also offer special discounts for educational institutions. Please contact sales.

  • With the free plan you can use InstaText for free. The scope is limited to up to 5 daily text improvements and you can improve up to 1000 characters at a time. See Plans for more details.

  • Generally, no. With InstaText One, you don't have to worry about character limits as long as you stay within reasonable limits of "fair use". The limit is more than one million words per year and is difficult to reach even with intensive use.

  • Our team is always interested in hearing from users so we can find ways to improve the service based on your feedback. Feel free to share your suggestions with us. Unfortunately, we cannot offer refunds at this time, but you can cancel your subscription at any time. Your subscription will continue until its expiration date and there will be no further charges.

InstaText Extension

  • InstaText browser extension allows you to use InstaText seamlessly within your apps without having to copy or paste anything. It's perfect for improving documents, academic papers, professional emails, social media posts, and any other text-based task – right where you write. Learn more: InstaText for your browser

  • Simply go to the Chrome Web Store and install the extension. It literally takes less than a minute!

  • InstaText already works in 20 applications: Google Docs, Gmail, WhatsApp, Slack, Overleaf, Outlook, Yahoo Mail, Medium, LinkedIn, Facebook, Twitter, Messenger, Meta Business Suite, Confluence, Zendesk, Salesforce, Hubspot, Discord, Instagram and Jira. And more applications are being added all the time.

  • InstaText is available in ChromeEdgeBrave, and Opera. Safari browser will be supported soon.

  • You can click on the InstaText icon in the browser’s toolbar. It allows you to change your language settings and to quickly activate or deactivate the extension in individual applications.

Privacy and Security

  • No. InstaText does not store the texts from your requests or their improvements. Only metadata about the request (e.g. the time of the request and the number of processed characters) are saved for billing and statistics purposes.

  • Yes. All our operations comply with European Union data protection laws. We guarantee InstaText subscribers that all texts are deleted immediately after the text improvement has been completed.

Support

  • Please find our contact information here. Note that you must be a registered InstaText user to access this page.

  • Click on your display name in the menu and log out. Go to the Sign in page, click on "Forgot your password?" and follow the instructions.

  • Update your browser for more security, speed and best performance with InstaText. We recommend popular browsers such as Chrome, Safari, Edge and Firefox. Note that Internet Explorer is not supported.

Affiliate program

  • InstaText's affiliate program is simple and efficient - place a banner or tracking text link on your website (or social media profile, email, e-book, etc.) and get paid every time a referred user upgrades to a premium plan. Affiliates can earn a lot without making a big sales pitch because we have a high conversion rate and an attractive commission rate. The top performers get higher commissions and have exclusive discounts available. If you are interested in becoming an affiliate, please visit this website for more information on how to become an InstaText affiliate.

  • InstaText helps people around the globe - students, researchers, scientists, professionals, language lovers and anyone who writes in English. InstaText's affiliate program is perfect for websites or blogs related to writing. We also have several thriving affiliates whose content focuses on education, science, technology, business, career development, and numerous other areas that appeal to InstaText's diverse user base. You can maximize your chances of being accepted into our affiliate program by creating content that aligns with our mission and ensuring it is relevant, well-structured, and up-to-date. For more information on how to become an affiliate partner, please visit this page.

  • Once you are accepted into the program, we will provide you with a number of affiliate links and banners. You can also use emails and newsletters to promote InstaText. When placing our links and/or banners, please make sure to include them visibly on pages with useful and relevant content. It is best not to place the links and banners next to several other banners/links. Please do not give your customers incentives or rewards for joining InstaText. Also, you may not bid on the trademarks "InstaText" or "InstaText.io" or any variations thereof, including misspellings. You may not use these trademarked names in meta tags or domain names, or link directly to our website via pay-per-click ads. In addition, we prohibit bidding on any writing related keywords.

  • Our exceptional commission structure offers you a sales commission of 30% of the transaction value per paid upgrade - this applies to all payments within the first 11 months (e.g. when a user signs up for a monthly subscription). Each link on your website has a specific tracking code. Every time a customer clicks through your website to instatext.io and upgrades to a paid plan, we document that conversion and associate it with your account. You can view your conversions and revenue at any time via the dashboard. Thank you to the extended 90-day cookie window, affiliates receive commissions when users upgrade to premium plans within 90 days of their first visit to the site.

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